Simplify your shopping experience with Nutra-Life's Order and Returns Management. Easy ordering, hassle-free returns, and top-notch customer support. Shop confidently today!
All products come with guarantees under the Australian Consumer Law.You are entitled to a replacement or refund for faulty products.Other warranties are excluded, except those non-excludable in law.
Vitaco reserves the right to cancel orders under specific conditions.Customers can cancel orders by contacting [email protected] before the order is picked/shipped.Vitaco is not liable if the cancellation request cannot be fulfilled after
If you're not happy, we're not happy. Call our customer service team on AU: 1300 360 077/ NZ: 0800 268 872or fill out this contact form.
Returns are subject to investigation and, if authorised, should be returned undamaged as soon as possible. Refunds are processed within 7 working days of cancelled order receipt, at the latest within 30 days, to the original payment method.
We're not obliged to give a refund or replacement if you change your mind about a purchase - so please choose your items carefully.
•Order number•Best customer contact details•Product details (name, size)•Batch number•Expiry date•Issue/complaint description•Photo of stock•Failure to provide necessary information may hinder the processing of your claim.
All claims must be reported within a reasonable time following delivery. Include the relevant order or invoice number for efficient processing.
Products with a specified expiration date dispatched at least 14 days prior will not be accepted for credit or exchange due to short dating.